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My navman my 570 ltm want do anything im not good with computers help maps just stand still
my move 50 wont switch to night mode.what do I have to do to reset it?
Hi JohnI,Thanks for your query. The Navman Day and Night mode can be set automatically via Settings. If it's set to Auto, the screen mode automatically switches depending on the time of the day (6AM and 6PM). Did you notice if your unit shows correct time and date, as well as getting enough GPS Signal?You can also try reset which is done by poking the reset hole located at the back of your Navman for 3-5 seconds.Regards,Navman Support Teamdid a reset and it fixed that problems.thanksJohn Isles
We bought MY TRUCK 11 unit from JB HI-FI on 22/7/2016 and after 2 months it started turning off after 1 .5hrs even when constantly connected to charger.we send it back and got replaced.now its playing up again..it cant get GPS even when i turn it off and on or change places.sometimes cant even turn it on.or go to MAPS.
Hi Charlie,Sorry to know this. Have you tried contacting our support this past 29 days? If not yet, I'd suggest for you to check if you have the last software version installed. You may refer to this link: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402 If this did not resolve the problem, you may try performing Smart Recovery via NavDesk. Click here for instructions: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466 Note: If it's your first time visiting our FAQ site, please select a region and try again.Hope this helps. Feel free to contact our team for warranty concerns via pcnsupportaus@navman.com.auThanks,Navman Support Team
Acquiring GPS signal
can i use my navman move50 in australia and new zealand
Hi cheryltom g.,Yes, you may use MOVE50 in both countries as the unit has preloaded Australia and New Zealand maps. To change the map set, please follow the steps below:1. Turn the unit on.2. Go to 'Main Menu'.3. Tap the 'Settings'.4. Selecy 'My Maps', then 'Map Set'.5. You may then select Australia or New Zealand from the list.Regards,Navman Support Teamthank you for that.worked fine. well doneHi cheryltom g.,That's great! No worries, we are glad to be of help.Regards,Navman Support Team
When I start my Navman Move 500 it will request me to choose a language. I do that and nothing else happens it just stays with that screen?
Hi Ian,Please follow the troublshooting steps below to fix the problem with your unit being stuck in the laguage selection screen.1. Charge the unit for at least:o 30 minutes using an AC adaptor (for 7” device it is recommended to charge with AC Adaptor).o 1hr via USB to the computer (except MOVE55 and MOVE60). o 30 minutes using the car power adaptor with the device turned off.2. Perform a hard reset on the device. You may click one of the links below for the steps. https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=100129887Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.3. If the unit is still frozen, perform a Smart Recovery using the disc that was supplied with the device upon purchase. Please note that this process can only be done using a compatible Windows computer that has a DVD drive. You may click the link below for the steps on how to reinstall the software on your device. https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466&Region=Australia%20NAVMAN&Language=English%20NAVMAN4. Update the Software o Check the software version on the unit by going to Settings > Help > About. Get the Build version: 7.60.xxx. The latest build version is 7.60.0032. o If you do not have the latest software version yet, you may click the link below to download and install on your deviceHope this helps. Otherwise, don't hesitate to reach out.Regards,Navman Support Team
Hi Vande, May you please confirm the exact model number of your Navman, is it Drive DUO, DUO 2.0 or SUV? Also, why yo would like to clear the maps? Please verify so we can provide helpful information. Thanks! Navman Support TeamThe problem had has been solved thank you , unit is working fine ,cheers.
No, I didn't update my Nav50 as it stopped functioning some time after the warranty expired.Hi geoff, The updates for MOVE30 are available for purchase from our online store HERE: https://www.navman.com.au/products/maps Don't forget to register your device HERE: https://www.navman.com.au/customer/account/login/ get a 15% off all the maps and accessories available online. You may also trade in your device to get a brand new GPS at a discounted price with full warranty. Most of the new models come with free map updates for Australia and New Zealand. CLICK HERE: https://www.navman.com.au/products/trade-in for more info. Have a Merry Christmas and all the best for the new year. Kind regards, Navman Support Team

Hi Mausa, Thanks for posting your query. Simply connect the device to your computer using a mini USB cable. It may take up to 24 hours to fully charge the battery. However, it is not preferred as USB ports can emit a lower than required amount of power and if the battery is completely flat, the USB port may not produce enough of an initial kick to start charging the battery. If this happens, please charge the device with the power off via AC or In-car power adaptor for 30 minutes first, then connect the device to the computer. For more info about our products, please visit service.navman.com or www.navman.com.au / www.navman.co.nz Regards, Navman Support Team
Hi my elderly mum has given me her Navman to set up for her as she hasn't used it for a while. I can't see where you update date and time, It's locked in as 2015. Any suggestions?
Hi Graeme, Thanks for posting a query and sorry for the lengthy delay . The date and time of the unit is updated automatically once it receives a GPS signal. To get a GPS fix, go outside under a clearview of the sky and wait for about 5-10 minutes. If the unit is not getting a GPS fix, please do the following to troubleshoot the problem: 1. install latest software update: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402 *note: if it's your first to visit our FAQ site, select a region first then try the link again.* 2. Reset GPS Chipset via Settings. Turn on the Navman unit > Go to Settings > Go to Device > Select Reset GPS and confirm. For more info about our products, please visit service.navman.com or www.navman.com.au / www.navman.co.nz Hope this helps. Regards, Navman Support Team

I can't believe so many people can't handle this unit. The simple answer is first charge 24 hours then connect to computer complete applicable settings and info page. Then adjust and download or update maps. All the keys work you just need to treat gently. Don't be in such a hurry. Good luck.OHi Stan79, Thank you for posting your query. Is your Move50 stuck on the welcome screen? If so, please do the following to rectify the problem: 1. Poke the reset hole located at the back of the GPS (on the lower right, near the USB port) while connected to the car charger. 2. Perform software update. The latest software update is available to download here: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402 *note: if the link did not work, please select a region first and then try again.* 3. Reinstall the device's software by using the Navman DVD and a Windows computer. Refer to the instructions here: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466 Hope this helps. Thank you. Regards, Navman Support Team
Hi I turn the Navman on and when I press accept it goes back to the start again. What is wrong with it ? Carmel
Hi Carmel have you updated through your computer. Also check your settings. As you might not have the right settings selected. You can do this when you update.Hi Carmel, Thanks for posting your query. Please try the following to rectify the problem: 1. Perform a hard reset by poking the reset hole located at the back of the GPS. 2. Install the latest software update. You may download it from the link below: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402 *Note: If the link above did not work, you may need to select a region first then try again.* 3. If software update didn't work, perform software re-installation via NavDesk DVD that came with your unit and using a Windows computer. You may refer to this link for procedures: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466 Regards, Navman Support Team
Navman Move-50 what do I need so it will work in the UK, SPAIN & PORTUGAL? we will have a rental vehicle in all three countries.
Hi there Nadia, The European map is available to purchase from our online store. Please refer to the link below where you can purchase international maps: AU - https://www.navman.com.au/products/maps/international-maps NZ - https://www.navman.co.nz/products/maps/international-maps After purchasing the map, you will receive email installation procedures and a map unlock key. Please also don't forget to use the 15% discount code provided after registering your unit. The discount code will be sent to your email after registration. Thank you, Navman Support Team
My Move 50 has no sound even though it is not on mute what is wrong?
Hi Philz, Thanks for your query. It might be a speaker problem. Have you tried adjusting the volume to max via Settings > Audio? Also, does it not alert even tap sound? You may also try poking the reset hole located at the back of the GPS and then check if there will be changes. If it's still the same, it would be best to check the warranty of your unit and have it sent for repairs. Please refer to the link below about the device's warranty: https://www.navman.com.au/support/warranty About repairs, please refer here: https://www.navman.com.au/repairs Regards, Navman Support Team
my navman move 30/50 series requires a new battery I opened the unit after watching the utube presentation I cannot see in my unit a plug to the board as in the demo . the battery in my unit is printed BP-TATA3-11/7720B can you help. with thanks jim lee
Hi Jim, Any video regarding battery replacement is not from Navman Australia. the batteries in all navman models are not designed to be user replaced, and we do not recommend this. Thanks, Senior Navman Support
Can you upgrade maps on an old Navman S-Series S35?
Hi Dave, Thanks for your query. With regard to the map update, your device is one of our old models and it's also now one of our discontinued products. I apologize but we no longer have map updates available for it. This is due to the technological advances in mapping data over the past few years. The size of the mapping data is too great to be handled by the older hardware and we are unable to release map upgrades for these devices. What we can offer you is a trade-in. This is a chance to purchase a brand-new device at a discounted price with full warranty. These new models will have the latest software and maps. And most of the new models come with lifetime free map updates. You may go to our online store for more details. You may click on the appropriate link below: (AU) https://www.navman.com.au/products/trade-in (NZ) https://www.navman.co.nz/products/trade-in Regards, Navman Support Team
Hi Charlie, Thanks for your query. Saved addresses can be found in MY Places. To select one of your saved addresses, from the Main Menu screen, tap My Places. Tap the favorite destination you want to travel to. The Preview screen will display. Tap Go and your Navman will calculate a route from your current location. Please see page 9-17 of your device's user manual. For more info about our products, please visit service.navman.com or navman.com.au/navman.co.nz Regards, Navman Support Team
i have a Navman move 50 and am planning on traveling to the uk for a vacation. i will need a gps to get around while over there. will the Navmans gps automatically set to have the maps for the uk streets? thank you, kacee
Hi kacee.m The Move 50 does not come with international maps. should you require UK mapping, we would recommend purchasing a rental map, or buying the mapping outright. you can find more information here: https://www.navman.com.au/products/maps/international-maps Please note: You will require either Full European or Western European mapping, and you may need to purchase a 4GB or 8GB Micro SD Card to install them. Thanks, Senior Navman Support
hello, our Navman Move - 50 is about 4 yrs old, 5' screen Model N393-5000 sometimes takes ages to acquire a GPS signal. Sometimes it works perfectly, other times takes up to 30+ minutes to register my location and start working. Also sometimes the audio is lagging behind the visual, and is almost too late to act on. In other words I've gone passed the point of where I should turn when it gives the instruction. Any advice please?
Hi Chris, Sorry to hear all these troubles. Have you tried updating the software of your unit? If not, please refer to the following link where you can download the software update via Windows PC. http://download.mio.com/ServicePack/SmartST/Navman/MOVE-50%20_v7.60_0032.exe Please also try to reset the GPS chip by going to the Settings > Device > Reset GPS. Once done, go outside under a clear view of the sky and wait for about 10 minutes for the initial GPS fix. Another way to reset is by poking the reset hole located at the back of your unit. Use a pointy object and hold the pin down for 3-5 seconds. If you're still having the same problem, it would be best to send the unit for repair. Kindly send us an email at pcnsupportaus@navman.com.au to ask for further assistance about the warranty. Thank you! Regards, Navman Team
Can you still get the free Life time maps for Navman Move 50?
Hi Narelle - When I first got my Move 55 home, I logged onto Navman's website to update the maps. But I was required to pay to update the maps on this version, so I didn't bother. I don't know if that's the same in all countries. I believe some models do have life time free 'maps and traffic', but that isn't very useful if the hardware fails within 12 months. PeterHello Narelle, The Move50 bonus free maps promotion has ended years ago. To download map updates, please purchase a map key from our online store: www.navmanstores.com.au or www.navmanstores.co.nz. Once purchased, a system generated email will be sent to you with instructions on how to install the purchased map. You can also avail 15% discount by registering your device online. Just register on www.navman.com.au or www.navman.co.nz and wait for an email with the discount code. We also have a trade-in offer, where you can purchase a brand new unit with Lifetime Free Maps for a discounted price. To know more about this offer, please visit the following links: (AU) http://navmanstores.com.au/PRODUCTS/TRADE-IN (NZ) http://navmanstores.co.nz/PRODUCTS/TRADE-IN Hi Peter, this is also applicable for your device. Move55 only came with 30 days free map update, after that, a map key will be required to install map updates. Thank you! Navman Support TeamNo, my Navman Move50 is out of order a few months ago, it's warranty has expired, so I decided to buy a new one, not a Navman of coz.
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