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Asda worker wins £21k payout after chain spied on her because they didn't believe she'd broken back slipping on an egg

• Grandmother didn't know she had been followed until compensation hearing three years later
• ‘I felt sick when I saw the footage, it just left me numb'
  

A supermarket sent a private detective to film one of its workers as she recovered from a serious back injury sustained when she slipped on a broken egg in the store warehouse.

Grandmother Irene Heslop was left with a suspected spinal fracture after falling on to a concrete floor at the Asda store where she had been employed as a bakery assistant for seven years.

Mrs Heslop was left unable to walk long distances or lift heavy equipment following the fall and approached bosses to ask to return to work on lighter duties, but was told no such work was available.

Felt sick: Grandmother Irene Heslop was spied on by Asda because the chain didn't believe she had broken her back after slipping on a broken egg

Around the same time, 15 months after the fall, the retail giant twice sent a spy to prove Mrs Heslop, now 65, was fit to work by filming her as she went about her daily chores.

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The grandmother-of-two didn’t realise she had been followed until the footage was revealed three years after she was injured at the store in Hulme, Greater Manchester, during a compensation battle which saw her awarded a total of £27,000 for her injuries and loss of earnings.

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One clip showed the grandmother-of-two walking – apparently without pain – from her home to visit shops before returning on foot.

Mrs Heslop, from nearby Fallowfield, said: ‘I felt sick when I saw the footage, it just left me numb. It just seems so over the top for them to follow me around and invade my privacy like that.

‘I couldn’t believe my eyes. It’s left me feeling quite unsafe to know someone was following me around with a video camera and I didn’t know about it until three years later.

‘After seven years of service, it hurt anyway that they thought I was lying, but to be so underhand as to film me going around the shops and catching the bus, then store it away on file without telling me it existed just breaks my heart.’

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Scene of fall: The Asda store in Hulme, Greater Manchester, where Mrs Heslop had worked as a bakery assistant for seven years

Mrs Heslop, married to Roy, 67, a retired labourer, has been unable to work since the accident in March 2007.

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Her medical claims were backed up by doctors at Manchester Royal Infirmary, who submitted evidence to her solicitors that her activities and lifestyle had been ‘considerably curtailed’ by the accident.

Although doctors were unable to agree on the extent of her spinal injury, one specialist said he believed Mrs Heslop had suffered a fracture.

She still receives regular injections and acupuncture following the injury and struggles to walk long distances.

The compensation claim was lodged while Mrs Heslop, a mother-of-three, was still an employee of the supermarket chain, although she has now formally retired.

Natasha Ross, of Manchester-based solicitors Pannone, who handled the case for Mrs Heslop, claimed the supermarket had put her client through nearly five years of unnecessary legal torment.

She said: ‘Irene was the innocent victim of an accident at work. I find it disappointing that her employers did not settle this case immediately.’

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She said Mrs Heslop had encountered no previous disciplinary problems at the store.

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A spokeswoman for Asda said: ‘The health and safety of our customers and colleagues is our biggest priority and if we fall short of our high standards, we will work to put things right.

‘We always investigate claims thoroughly to make sure we fully understand the facts and can reach the right conclusion for everyone involved.

‘We’re sorry for any upset caused to Irene through resolving this case, and wish her all the best for the future.’

Mrs Heslop started claiming industrial injury benefit at an initial rate of £24-a-week when her statutory sick-pay ended around six months after the injury.

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As a result of her successful compensation claim, she has now given £6,000 back to the Department of Work and Pensions out of her settlement, leaving her with £21,000.